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The Ugly Truth of Employee Turnover [Infographic]
Unmasking the Cost of High Employee Turnover in the Restaurant Industry Insights from the 2017 Recruiting and Turnover Survey Here’s a quick quiz: what hurts your employees’ performance, your guests’...
View ArticleNot All Restaurants Are Failing. Here’s How Some Are Staying on Top.
Rising Above the Tides How Top Restaurant Chains Stay Ahead of the Game If there’s one thing that has become obvious over the past few years in the restaurant industry, it’s that “the rising tide does...
View ArticleRestaurant Guest Satisfaction Snapshot to Reveal Online Brand Health of Chain...
Guest Intelligence Unveils Monthly ‘Restaurant Guest Satisfaction Snapshot’ for Online Brand Health Insights May 24, 2017, | Dallas, TX – Guest Intelligence, a Black Box Intelligence company, has...
View ArticleMay Employment Report Points to Solid Labor Market
Increasing Signs of a Strengthening Labor Market: Key Data and Implications Key Data ISM (NonManufacturing): -0.6 points; Orders: -5.5 points; Hiring: +6.4 points/ Employment Trends: +0.7%;...
View ArticleThe Retail Sector Is Not Collapsing, It’s Changing
Shifting Retail Landscapes: Embracing Change in Marketing and Consumer Demographics The more things change, the more they keep changing. No, that is not the normal way of putting it but it is the best...
View ArticleRetail Sales Back on the Rise in July
July Sees Retail Sales Surge: A Bright Spot in the Economic Horizon. Key Data Sales: +0.6% Non-Vehicle: +0.5% Imports: +0.1%; Nonfuel: -0.1%; Exports: +0.4%; Nonfarm: +0.3% NAHB: 68 (Up 4 points) In a...
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State of the Industry: A Mixed Bag of News for Restaurants
Do you want the bad news or the good news first? At the close of the second quarter of the year, there was quite a bit of both for restaurant operators. From a difficult recruiting environment to a...
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Restaurant Industry’s Strengths, Weaknesses & More [Infographic]
4 Proven Strategies to Elevate Customer Satisfaction in Your Restaurant. SWOT analyses have been used in marketing departments, sales strategies, and beyond for many years. They are a helpful tool in...
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4 Tips for Improving Customer Satisfaction in Your Restaurant
4 Proven Strategies to Elevate Customer Satisfaction in Your Restaurant. Improving Customer Satisfaction Customer satisfaction can be quite fickle to monitor and manage. With the oversaturation of the...
View ArticleWhat Restaurant Executives are Saying about #GlobalBPC
Unlocking Success: Insights from the 2017 Global Best Practices Conference for the Restaurant Industry Sustainable practices can drive sales performance in your restaurant. Leading from the heart can...
View ArticleDespite Hurricanes, Economic Growth Remains Strong
Hurricanes’ Impact on Economic Growth: Strong but Unpredictable Key Data GDP: 3.0%; Durable Goods Consumption: +8.3%; Consumer Prices: +1.5%/ Sentiment: +5.6 points In a Nutshell “The hurricanes slowed...
View ArticleQ&A: Coca-Cola’s Roy Jackson and Robert Jeffries on the Future of Foodservice
Forecasting the Future: Insights on the Economy and Global Restaurant Industry Trends When one thinks about global food service brands, Coca-Cola probably comes immediately to mind. With its rich...
View ArticleNovember Employment Report
November Employment Report: Strong Payroll Growth and Low Unemployment Rates Raise Questions Key Data Payroll: +228,000; Private: +221,000; Revisions: +3,000; Manufacturing: +31,000; Unemployment Rate:...
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Sustainability in the Restaurant Industry: Time to Fire It Up
Green Business is Good Business How Sustainability Boosts the Bottom Line in Restaurants Sustainability is a buzzword that continues to be thrown around in businesses of all sizes and industries, but...
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The State of the Restaurant Employee [Infographic]
Decoding the Employee Conundrum Insights from Workforce Intelligence and Gallup Black Box Intelligence (formerly TDn2K) has shared a lot of information in the past about the state of the restaurant...
View ArticleKeeping Up With the Demands of a New Workplace
Navigating the New Workplace Landscape: Political Divides, Trust Factors, and Employee Engagement Our country is undergoing incredible social and historic changes. As our demographics and societal...
View ArticleOur Top 6 Takeaways from the 2018 Global Best Practices Conference
Lighting the Path Forward Key Takeaways from the 2018 Global Best Practices Conference The 2018 Global Best Practices Conference has officially wrapped, and the Black Box Intelligence (formerly TDn2K)...
View ArticleHow to Develop a New Strategy for Total Rewards
Revolutionizing Employee Engagement: Tailoring Total Rewards for Maximum Impact Employee engagement isn’t just a number anymore. It’s a powerful metric that drives your company’s profitability,...
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Top-Performing Restaurants Focus On These Guest Satisfaction Metrics...
Restaurant customers have different expectations for food, ambiance, and value when walking into a fine dining restaurant versus a fast food joint. So, which guest satisfaction metrics do the...
View Article3 Ways to Start Creating a Better Company Culture
Building a Culture That Elevates Your Management Team Strategies for Fostering a Positive Management-Employee Relationship Creating and embedding culture is a lot like mining for precious metals....
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